Frequently Asked Questions

 

 

 

 

Can I use my own garbage can for collection?

You must use the TrashPros 96 gallon can for basic weekly collection. However, for extras you may set out up to qty 7 extra 32 gallon containers, 32 gallon plastic bags or tied bundles of no longer than 4 feet and not to exceed 50 pounds each. If you have an extra can larger than 32 gallons TrashPros is not required to dump it. This policy is an effort to help prevent injuries to our drivers.

Where do I place my can?

It is important to place your can properly to help make our automated service the most efficient for you, our automated trucks and our drivers. Be sure the handle faces your house and the can is within 2 feet of the curb or roadway, and at least 2 feet from obstructions such as fences, mailboxes, cars, lamp posts, and extra garbage cans, bags, or bundles.

What about parking on collection day?

Do not park on streets where access will be blocked. Generally, 8 feet clearance from isolated vehicles is sufficient. Keep your can’s away from cars, boats, and trailers to avoid risk of damage.

What will not be collected?

Items that must not be placed in the can are: appliances, sod, dirt, rocks, concrete, construction debris, toxic, hazardous materials, or flammable materials such as oil, gas and paint, hot ashes, dead animals and other items that would exceed the weight limit of 50 lbs per 32 gallon can or 200 lbs per 96 gallon can.

What if my container gets full before my scheduled collection day?

If you want an additional 96 gallon can we can deliver one to you for only an additional $8.32 per month, $6.24 for seniors.

How do I get rid of bulky items?

TrashPros will provide a pick up service for your large items (Fernley only) that may include: mattresses, couches, washers, dryers, and other large items. Separate fees apply. We also provide temporary 300 gallon containers and 14, 20, and 30 yard drop boxes for special jobs.

Bulk item pick up services are available in the Fernley area only.

What if I am handicapped and cannot roll out my container out?

TrashPros offers, for Fernley residents at no additional cost, a roll out service for those whom are disabled and have no one at home capable of helping them. Churchill County may be subject to an additional $15.00 drive in service fee per quarter.

How will I be billed?

TrashPros will bill quarterly (3 months). Payments are due by the 25th of the month..

I heard that the city is implementing mandatory garbage service?

As part of our continued efforts to keep the City of Fernley clean, to reduce unsightly storage of garbage, and to keep fees low for our residents, the city has chosen to implement mandatory garbage collection for all residential properties 2 acres or less. A clean and properly maintained city helps to attract business, create employment opportunities, generate more tax revenue, increase property values and contributes to overall quality of life. (From the City of Fernley newsletter)

Where do we go to dump large items that don't get picked up?

Wadsworth Transfer station:  Hours of operation Monday through Saturday 8-5 PM.  Take the state route 447 to Pyramid Lake through Wadsworth.  Approximately ½ mile past the school on the left hand side will be a sign and iron gate.

What are the fees to dump at the Transfer station?

There is a minimum $10.00 charge and/or $7.00 per cubic yard.

Do you offer recycling?

Yes, we currently accept Metals, Cardboard, Newspapers, Paper, Aluminum, and Oil.  We do not offer glass or plastic at this time.

Why was there a price increase in January of this year (2011).        As of January 1, 2011 there is a 2.1% price increase due to the CPI (consumer price index).

This is different from a COL (cost of living).